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A Real Legacy LLC
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Payments & Risk Manager

Position Summary
LifeVantage is seeking an experienced payments and risk professional to take ownership of and oversee all things payments as well as fraud detection & mitigation and chargeback & refund management for our online payments. The Payments & Risk Manager is part of the Finance Department and is a hands-on role for a data driven individual who will interact cross functionally with Product Management, Engineering, Customer Success and Compliance. This role will report to the VP, Treasury Management and will be highly analytical, resourceful and have a high degree of curiosity.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Minimize the risk of fraud and financial abuse across users.
  • Optimize and refine controls used to detect fraudulent activity.
  • Stay up-to-date with current technology, product changes and fraud trends.
  • Provide tactical ownership of payment policies, procedures, and strategies to support rollout of new payment product offerings.
  • Liaison with Customer Success team around fraud related issues.
    • Fully understand areas of risk for the organization; have strategies in place to combat common threats for subscription businesses
  • Closely follow fraud trends and ensure communication of trends and reporting is delivered to all stakeholders.
  • Analyze large quantities of data to identify fraud patterns.
  • Build innovative risk management strategy to reduce financial exposure as well as improve customer experience.
  • Leverage third party risk management tools to expand fraud detection capabilities.
  • Train and develop risk team members on manual review process and how to detect fraudulent activity.
  • Monitor, analyze and report fraud/chargeback status to all levels to the leadership and stakeholders
  • Oversee the chargeback response process and coordinate efforts to sustain a strong partnership with outside service providers and key internal partners.

Education and/or Experience

  • Requires Bachelor’s Degree (or higher) in Accounting, Business or Finance
  • Preferred 5+ years’ experience in position of similar duties
  • Deep understanding of fraud within an ecommerce, card not present environment

Qualifications/Skills

  • Demonstrated ability to develop effective working relationships and excel in a cross-functional environment.
  • Excellent written and verbal communications skills.
  • Ability to analyze and interpret data, trends within the data and formulate theories and conclusions.

Treasury Manager

Position Summary
The Treasury Manager is part of the Finance Department responsible for domestic and international cash management activities which includes global corporate cash management, foreign currency transactions, credit card payments and corporate insurance. The Treasury Manager’s role is to support the VP, Treasury Management in assessing, monitoring, planning and managing the efficient utilization of cash.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Initiate and manage intercompany fund transactions and settlements
  • Initiate and manage debt repayments, interest payments and credit line funding
  • Monitor daily cash flows and assist in maintaining liquidity requirements
  • Maintain and report weekly global cash position
  • Assist in cash forecasting activities
  • Initiate and maintain foreign currency hedges and related tax and SOX documentation
  • Manage new bank account setups and maintain bank account and authorized personnel listings
  • Assist in the development of Treasury controls and processes
  • Researches, reports and recommends advanced security options, credit card processing methods, new technologies and best practices.
  • Researches and makes recommendations to increase credit card acceptance while reducing fraudulent transactions.
  • Supports the management of corporate insurance
  • Other duties as assigned.

Education and/or Experience

  • Requires Bachelor’s Degree (or higher) in Accounting, Business or Finance
  • Preferred 5+ years’ experience in position of similar duties
  • Requires experience with Treasury functions, which may include Treasury, Accounting, Finance and/or Accounts Payable
  • Certified Treasury Professional (CTP)

Qualifications/Skills

  • Requires proficiency with MS Excel, MS Word and working knowledge of Accounting/ERP systems
  • Has knowledge of commonly-used concepts, practices, and procedures within the Treasury field
  • Ability to analyze and interpret data, trends within the data and formulate theories and conclusions

Corporate Paralegal

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Assist General Counsel with document control.
  • Manage contract process, including tracking of approvals and input into the software.
  • Assist General Counsel in preparing and finalizing corporate minutes, including board meeting minutes.
  • Assist in the organization and maintenance of corporate record book.
  • Assist in preparation and filing of securities documents.
  • Read, research, review, verify, and route correspondence, reports and legal documents; draft letters and documents; collect and analyze information; initiate telecommunications; organize conferences and meetings; prepare expense reports.

Education and/or Experience

  • At least 3 years of experience as a corporate paralegal (in-house experience preferred) with securities experience and/or similar experience.
  • Notary public certificate or willingness to obtain certification preferred.

Qualifications/Skills

  • Strong communication skills.
  • Ability to organize large amounts of information with attention to detail.
  • Knowledge of corporate securities filings and procedures will be beneficial.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Email Marketing Specialist

Position Summary

This person will be responsible for all email marketing communication strategies and execution. At LIfeVantage, we have a lively and growing community of both Distributors and Customers, and we view our email strategy to be one of our biggest opportunities to engage our community. You will be in charge of all emails including transactional emails, marketing campaigns, and newsletters. Because you’ll be tasked with improving the results of our email outreach, analytical skills are a must-have as you test, track, and adjust in order to improve engagement and ultimately, sales.

We plan on using our email channel to do things like engaging dialogue with our community, increasing sales frequency, increasing basket size, and reducing churn. So you’ll need to know how to create emails that can drive the desired behaviors. You’ll need to know how to read a cohort graph and how to communicate effectively to different customer segmentations. You will need to be a master collaborator as you work with vendors, your work group, and other departments (writers, designers, marketing specialist, sales, and IT just to name a few of the usual suspects).

Essential Duties & Responsibilities include (others may be assigned):

  • Create email marketing campaigns to promote our products and engage our community.
  • Ensure marketing message is conveyed clearly and delivered properly to each customer segment.
  • Ensure messages are sent in proper form and template.
  • Proofread emails for clarity, grammar, and spelling.
  • Develop a personalization strategy.
  • Include specific graphics, incentives, and detailed descriptions.
  • Review messages for brevity.
  • Send messages to those who have opted in to receive them.
  • Ensure messages are mobile-friendly.
  • Create database of emails for lead generation.
  • Purge non-deliverable email addresses and opt-outs.
  • Include persuasive ‘call-to-actions’ in advertisements and promotions.
  • Track and analyze direct and interactive marketing campaigns.
  • Use statistical analysis and reports to create campaigns.
  • Coordinate and monitor the maintenance, integrity, and security of several databases.
  • Develop and code the list segmentation for direct and interactive marketing campaigns and communicate requirements to the primary database vendor.
  • Work requires some travel, which means occasional nights and weekends on the job.

Education/Experience

  • Bachelor’s degree or higher in Marketing or related area.
  • 3-5 years of experience in effective email marketing campaigns; B2B or B2C email programs through an enterprise level software program.
  • Experience with Hubspot or another email service platform required.
  • Basic HTML & CSS knowledge a HUGE plus.

Qualifications/Skills

You’ve got to have these skills in order to be considered (reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

  • Strong communication skills (verbal and written)
  • Topic expert on impactful email layout, design, subject lines and compliance.
  • Competent computer skills to perform essential functions listed above.
  • Motivated self-started with the ability to perform the above duties with little supervision.

Director Communications

Position Summary

The Director of Communications (maybe you?) is responsible for the creation of an Annual Strategic Plan that including Public Relations, Social Media & Marketing Communications to increase awareness and positive perception of the company, drive web traffic and revenues, and promote product sales. You will then work with your own team and other work groups to execute against that plan.

You will be responsible for all electronic communications; Determine appropriateness and timing of messages based on company climate; Ensure that communication is consistent throughout all channels to eliminate messaging gaps; Manage essential and time-critical communications activities.  You will research, edit, and write communication materials, including press releases, blog articles, presentations, speeches, public service announcements, featured articles, executive presentations, and upcoming events.  You will handle all non-public safety press inquiries, as well as provide print & broadcast interviews as needed.

You will lead a team, so leadership skills come with the territory. Your team will prepare sales aides, advertising, and public relations projects, and recommends the channel best suited to sell specific products or services based on customer segmentation.

You and your team will optimize the company’s social media presence on Facebook, Twitter, and Instagram.  This includes responses to  social media inquiries, and the content on the LifeVantage Blog. Coordinate all television appearances of staff interviews.

Essential Duties & Responsibilities include (others may be assigned):

  • Lead corporate communications efforts, keeping all communications on brand and on message.
  • Act as a point of contact for all corporate communications, Public Relations, and social media.
  • Successfully incorporate social media into Public Relations and SEO strategies.
  • Press release responsibility of three (3) per month to aid in company reputation management. Will work with other internal departments to ensure accurate and timely press releases are appropriately released into the market.
  • Create consistent and compelling internal and external messaging, demonstrate ROI, set metrics and develop global visions.
  • The ability to create newsworthy content, develop story ideas and follow through with pitch leads and creative digital execution.
  • Develop plans for crisis management situations, including those arising on Social Media.
  • Maintain Corporate Communication Calendar.
  • Maintain quality standards for the Communications Department.
  • Supervise and provide training, coaching, direction and leadership to direct reports.
  • Hire and oversee external agencies or contractors as needed.
  • Work requires occasional travel and willingness to work a flexible schedule.

Education/Experience

  • At least a bachelor’s degree in Journalism, Public Relations, Marketing Communications, or another related area.
  • 7+ years of marketing communications or public relations experience.
  • Preferably at least 2+ years of experience managing a team of people.
  • Knowledge of conducting market research, planning marketing strategies, advertising campaigns, and successful communication efforts.

Qualifications/Skills

You’ve got to have these skills in order to be considered (reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

  • Strong sense of building brands by telling remarkable, consistent stories.
  • Excellent communication skills (verbal and written).
  • Ability to communicate in a professional manner when dealing with employees, distributors, vendors and company contacts.
  • Competent in Apple’s Operating System with working knowledge of software like Word, Excel, Outlook, etc. Experience with Adobe Creative Suite a huge plus.
  • Proficient in leveraging Social Media networks for marketing purposes and related monitoring tools.
  • Motivated self-starter with the ability to kick ass with little supervision.

Scientific Technical Writer

Position Summary

The scientific technical writer is responsible for producing high-quality documents that contribute to the overall success of our products. You will work collaboratively with the Content Strategist to develop informative and educational documents about the LifeVantage products as well as the science behind the products.

Essential Duties & Responsibilities include (others may be assigned):

  • Provides editorial support for written scientific materials, web materials and fact sheets
  • Interprets and explains data generated from a variety of sources, including internal/external studies, research documentation, charts, graphs, and tables
  • Reviews content of written materials and uses the appropriate writing style, layout and design for the intended audience
  • Edits and revises documents to ensure writing is clear, concise, grammatically correct, well-organized, free of jargon, and consistent with the principles of good composition
  • Analyzes written documents for conformity to required style guidelines

Education/Experience

  • Minimum of a Bachelor’s degree in a technical field (e.g., life sciences, chemistry), English, communications, or journalism required. Master’s degree or advanced degree is desirable.
  • Experience with scientific writing, blog writing and copywriting is preferred; however, candidates with strong writing experience will be considered.
  • Working knowledge of FTC/FDA regulations of the nutraceutical and cosmetic industries
  • Experience with content management systems (e.g., WordPress)

Qualifications/Skills

You’ve got to have these skills in order to be considered (reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

  • Strong communication skills (verbal and written)
  • Competent computer skills to perform essential functions listed above.
  • Motivated self-starter with the ability to perform the above duties with little supervision.
  • Solid writing and editing skills, excellent grammar, and a passion for creativity.

*3-5 written samples of previous work required*

Art Director

Job Description

The LifeVantage Creative team is seeking a talented and passionate Art Director to conceptualize and design print, digital and social experiences to build the brand worldwide. The ideal candidate will create innovative, visually stunning and effective ad, campaign, and product designs, combining creative inspiration with creative leadership to raise the LifeVantage brand to the next level. You will be a senior member of the marketing team, working closely with the Creative Director developing and delivering world-class brand experiences. If you are passionate about creative innovation, customer-focused media experiences and collaborating with a team of talented designers and marketing managers, we are looking for you.

Responsibilities

  • Design breakthrough print, digital, social, and traditional advertising and brand experiences
  • Design product packaging and materials that build ravenous customer loyalty.
  • Participate in analyzing post-campaign metrics to set best practices and optimize advertising campaigns for brand awareness and conversion
  • Support internal teams by bringing big ideas to life through ideation and creation of high fidelity executions
  • Support internal teams with design and execution of product and brand advertising campaigns
  • Present creative work to internal stakeholders, marketing managers and senior management for review and approval

Basic Qualifications

  • An online portfolio that demonstrates strong visual design skills and experience creating rich media. Please add your online portfolio link at the top of your resume when applying.
  • Able to develop compelling creative concepts based on strategic marketing input and present ideas to senior management
  • Excellent communications, presentation and interpersonal skills
  • Strong project management skills and team-oriented with the ability to multi-task and meet tight deadlines
  • Excellent attention to detail
  • Ability to handle multiple projects in a fast-paced environment
  • Expert level experience in Adobe Design Suite

Graphic Designer

Essential Duties and Responsibilities include the following and other duties as assigned.

Division of Skill set

  • 80% Design
  • 20% Production

Duties and Responsibilities

  • Create comp packages for presentations
  • Design and develop packages from concept to production
  • Press check duties (may include domestic or international travel)
  • Ensuring consistent quality of all mechanical files
  • Understanding the capabilities of manufacturer’s production equipment
  • Verifying technical correctness of art files and ensuring it meets specified requirements
  • Hold your own and your team members’ work to a high bar (design collaboration is good)
  • Build and evolve our corporate style guide and reusable assets catalog
  • Review and influence ongoing design, architecture, and best practices
  • Actively find and implement ways to improve and speed up work flow
  • Work closely with other members of the Creative Team to solve problems and execute on projects
  • Keep the mechanical files clean, minimal, and easy to work in

Qualifications and Requirements

  • You have complete and utter mastery of Adobe Creative Suite on the Mac platform
  • Excellent attention to detail, strong verbal communication skills, and a proven track record to multi-task while delivering on deadlines
  • You have very good (and realistic) time management skills
  • You’re able to work autonomously
  • You have an excellent sense of design
  • Must be proficient in the Microsoft Office Suite including Word, Excel, Power Point and Keynote
  • You have strong verbal and written communication skills (in-person meetings, phone, email, Slack) so you can clearly communicate complex ideas to non-creative-savvy folk
  • Must be able to work in a dynamic, fast-paced environment and meet deadlines
  • Must be able to work occasional off-hours especially at events
  • Strives to provide impeccable customer service
  • Exhibits tact, empathy and considerations of others
  • Communicates with honesty and in a constructive and supportive manner
  • Shows responsibility in punctuality and attendance; ensures work responsibilities are covered when absent; available as necessary when out of the office
  • Is widely trusted and viewed as a truthful, ethical person
  • Maintains the chain of command and confidentiality; and adheres to Company policies
  • Does not participate in office gossip; works to maintain a positive impression of self to others
  • You have a history of company longevity. We are looking for a solid team player with a long view
  • Integrity is one of your core values
  • You have a strong desire for learning and improvement (personal and/or design related)
  • You must already live in Utah or be willing to relocate at your expense. This is a full-time position in our Sandy, Utah corporate headquarters

Education and/or Experience

  • Bachelors in Graphic Design, Marketing and/or other related degrees is required
  • 4+ years industry experience as a designer
  • Adept in working with a broad range of departments and in a global and matrix organization
  • Experience in working in international markets and/or roles is preferred
  • Experience in Consumer Packaged Goods is a huge plus
  • Experience in Direct Selling industry is a plus
  • Strong work ethic is a must
  • Passionate about learning and open to change
  • Undertakes self-development activities is a huge plus
  • Personal development plan with goals is desirable

Benefits

  • Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
  • Annual and Long Term Incentive Programs
  • Open PTO Policy
  • Paid Holidays
  • Gym Subsidy
  • Public Transportation Reimbursement

Manager – Regulatory Affairs

Position Summary

Manages North American regulatory matters pertaining to the registration and compliance of the company’s nutritional supplements, foods, and cosmetic products.  Provides regulatory guidance to a number of in-house departments and personnel.  A subject matter expert in the regulatory landscape of the company’s  North American markets.

A publicly-traded nutritional supplement company, located in Sandy, Utah, is seeking an experienced Regulatory Affairs professional with at least 5 years of experience to assist the company in its North American compliance.

Essential Duties and Responsibilities include the following and other duties as assigned:

  • Understand the regulatory landscape of the company’s North American markets and create strategies which will ensure that the planning and execution of each regulatory filing is managed effectively and efficiently, on schedule and within budget.
  • Work directly with regulatory contacts, including company personnel, legal counsel, regulatory consultants and government agencies in order to register/notice the company’s products and comply with applicable regulations and laws.
  • Work closely with Research and Development, Quality Assurance and Purchasing organizations to obtain the documents required to register/notice the company’s products, to include product testing, product safety, manufacturing processes, labeling and product claim substantiation.
  • Ensure that marketing materials are compliant in relevant markets and maintain/manage documentation files.
  • Coordinate with Project Managers regarding regulatory timelines and risks.
  • Have a working knowledge of relevant product laws and regulations.

Education / Experience

  • Bachelor’s degree, a graduate degree is preferred.
  • 5+ years’ applicable experience and/or training.
  • Comprehensive knowledge of laws and regulations applicable in an FDA- and FTC-regulated penvironment.
  • Familiarity with the food, dietary supplement, and cosmetic categories in North America. .
  • Project management capability.

Qualifications

  • Strong oral and written communication skills.
  • Ability to respond to inquiries from regulatory agencies, customers and business community.
  • Ability to organize large amounts of information with attention to detail.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Senior Internal Auditor

Are you passionate about work and life? We are seeking a Senior Auditor to join our team. Your supporting role will assist with Enterprise Risk Management (ERM). If this sounds like something you would be interested in, we welcome you to apply.

This position will be responsible for assisting the internal audit function, specifically for the company’s ERM program and other projects. The ideal candidate is someone with relevant ERM and sox experience. As part of the ERM Program, the work will include the full range of the 4 program steps of ERM – IDENTIFY, RESPOND, MONITOR, and REFINE. We’re also looking for someone who can stay abreast of industry trends and thought leadership, and who can think outside the box, identify emerging areas of risk, and recommend areas of risk specific to our industry and our company. The ideal candidate will communicate with respect and a passion for team improvement.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Assist in the Identification of risks to the Company. This will include processes that survey, interview, and discuss risks with key members of Executive management.
  • Assist in helping members of management formulate risk Response programs. As part of this, we will evaluate and recommend risk responses, and deep-dive various risks.
  • This position will also be involved with developing Monitoring activities to assist the company in monitoring identified key risks.
  • Duties will include involvement in prioritizing and summarizing risk information.
  • Formulating reporting dashboards and presentations.
  • Communicate effectively with upper levels of management.
  • Share in the responsibility to perform SOX work.
  • Partner with management.
  • Report independently to the Audit Committee and Board.

Education, Experience & Qualifications

  • Demonstrate the skills necessary to accelerate quickly to the role of manager.
  • Bachelor’s degree in Accounting, Finance, or a related field is required.
  • CPA or CIA designation strongly preferred.
  • Minimum of 2 years experienced required. Total of 3-4 years preferred.
  • Experience with both ERM and SOX are required.
    • Ability to network with colleagues easily / accomplished communicator.
  • Project management skills preferred, including the ability to lead discreet projects, track milestones, and report results.
  • Excellent analytical, problem-solving, and organizational skills with strong attention to detail.
  • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Corporate Counsel – International

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Manage outside counsel and coordinate with internal business units;
  • Draft or review commercial contracts, third party agreements, vendor supplier relationships;
  • Experience with international customs and tax audits and related administrative or legal proceedings;
  • Advise the business on compliance with global laws and regulations, data protection policies and privacy compliance programs and infrastructure.

Education and/or Experience

  • Law degree with admission to a state bar;
  • 5-8 years of applicable corporate experience with an emphasis on international law and expansion;
  • Experience interpreting federal and state laws, rules, and regulations affecting nationwide and international operations;
  • Experience advising on FCPA matters;

Qualifications/Skills

  • Superior writing skills
  • Strong communication and presentation skills
  • Strong International law experience
  • Ability to respond to inquiries from regulatory agencies, customers and business community
  • Experience in contract law
  • Ability to organize large amounts of information with attention to detail

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Agent

Overview:

If you’re passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let’s talk.

We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. You do need to have excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers. Most importantly, you would be team-oriented, open minded and willing to learn and function effectively in a fast-paced work environment.

If this sounds a lot like you, please apply.

Qualifications/Skills

  • Willingness to learn and open to change
  • Solid phone presence and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong time management, critical thinking, organizational, problem solving and analytical skills
  • Ability to adapt to work efficiently in a rapidly changing dynamic environment
  • Positive, professional engaging and friendly attitude is a must
  • Ability to receive constructive feedback as well as provide valuable suggestions for improvement
  • Must be computer literate with the ability to learn customer service software applications
  • Punctuality and consistent work attendance
  • Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus

Benefits

  • Training starts at $12.00 per hour – full time and part time positions available
  • After your first 90 days, you have the potential to earn an extra $4.25+ per hour plus quarterly bonus
  • Daily sales contests, games and competitions
  • Company lunches, SWAG, product and holiday parties
  • Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
  • Quarterly Sales and Long Term Incentive Programs
  • Paid Holidays
  • Gym Subsidy
  • Public Transportation Reimbursement

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Answer inbound calls and respond to customer requests
  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner
  • Research possible distributor related issues using inside resources to resolve problems promptly and courteously
  • Upsell/mention promotions and other products on phone calls
  • In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Perform other duties as assigned by management

Education and/or Experience

  • High School diploma or equivalent
  • One to three years related customer service experience and/or training, or equivalent combination of education and experience
  • Background in Network Marketing is a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Please email resumes to: jobs@lifevantage.com

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At LifeVantage curiosity has our attention, science has our back and we recognize–and firmly believe–that your growth is the way of our future.

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